Orders can be collected free of charge from our Sevenoaks & Tunbridge Wells collection points by appointment. We also deliver in Sevenoaks, Orpington & Tunbridge Wells (£10 minimum spend, see map for details). If there is no answer we can leave the order in your chosen safe place or try a neighbour. If there is no alternative it will return with us where it can be collected.
Order Processing & UK Delivery
Orders are sent via Royal Mail or courier, depending on the order size & value. We aim to dispatch within 48 hours but it may be longer if items need to be made. If a parcel is returned with failed delivery attempts, the cost to dispatch again is the customer's responsibility. Safe Place Instructions are accepted but are at the customers own risk.
In a Hurry? Please let us know & we will quote faster options. Providing that the items you need are in stock we can expedite dispatch to within 24 hours.
Due to popular demand, we now offer a service to the USA, Australia & Republic of Ireland on limited weights. If your order exceeds a certain weight of value, you will be invited to contact us at the checkout for a quote. We can also quote for a country not listed, just contact us. Customers are responsible for any local taxes & customs charges.
Sending as a gift?
You can enter a different shipping address to your billing address at the checkout.
If they are different we will automatically assume that the item is a gift & will not pack any price or order information in your parcel.
If you would like to send your empty jars back for a discounted refill, please post/bring them to 30 Swanzy Road, Sevenoaks, Kent TN14 5EE, or to one of our events & purchase your discounted refill here.
Our Candle Club Subscriptions use Paypal & can be cancelled & amended at any time. Orders are dispatched within 48 hours of receiving payment.
Please let us know if you have a suggestion for our Candle Club or would like anything specific in your next package.
Cancellations & Amendments & Returns
Orders can be cancelled or changed at any time up until it's dispatch which is usually 24-48 hours. Email us with your order number as soon as possible. If you wish to cancel your order after it has been dispatched, it will be treated as a return.
If you need to return a damaged or unsuitable item, please email us with your order number & post the items to 30 Swanzy Road, Sevenoaks, Kent TN14 5EE. We accept returns for exchange or refund within 14 days of receipt. Customers are responsible for return costs on unsuitable items & they must be in their original condition; please obtain proof of posting.
If your order does not arrive within 10 days or is damaged upon arrival, please let us know (sending a photo of the damage if you can) & we will investigate. Alternatively, you can bring your items back to one of our events.
Payment & Privacy
We use Paypal to process secure transactions, which means that we do not receive your card/account details. You do not need a Paypal account to purchase. As long as you have a valid Credit or Debit card you can make payment using Paypal as a guest. We take privacy seriously & do not sell or give details to third parties.
We occasionally send emails with special offers & new products. You can opt in at the checkout & unsubscribe at any time. We carry card machines at events which accept all major credit & debit cards. Receipts can be sent to you but your details are not kept on file.