Orders can be collected free of charge from our Sevenoaks & Tunbridge Wells collection points by appointment. We also deliver in Sevenoaks, Orpington & Tunbridge Wells (£10 minimum spend, see map for details). If there is no answer we can leave the order in your chosen safe place or try a neighbour. If there is no alternative it will return with us where it can be collected.
Order Processing & UK Delivery
Orders are sent via Royal Mail or courier, depending on the order size & value. We aim to dispatch within 48 hours but it may be longer if items need to be made. If a parcel is returned with failed delivery attempts, the cost to dispatch again is the customer's responsibility. Safe Place Instructions are accepted but are at the customers own risk.
In a Hurry? Please let us know & we will quote faster options. Providing that the items you need are in stock we can expedite dispatch to within 24 hours.
Due to popular demand, we now offer a service to the USA, Australia & Republic of Ireland on limited weights. If your order exceeds a certain weight of value, you will be invited to contact us at the checkout for a quote. We can also quote for a country not listed, just contact us. Customers are responsible for any local taxes & customs charges.
Sending as a gift?
You can enter a different shipping address to your billing address at the checkout.
If they are different we will automatically assume that the item is a gift & will not pack any price or order information in your parcel.
If you would like to send your empty jars back for a discounted refill, please post/bring them to 17 Barnfield Cresent, TN15 6SE, or to one of our events & purchase your discounted refill here.
Our Candle Club Subscriptions use Paypal & can be cancelled & amended at any time. Orders are dispatched within 48 hours of receiving payment.
Please let us know if you have a suggestion for our Candle Club or would like anything specific in your next package.
Cancellations & Amendments & Returns
Orders can be cancelled or changed at any time up until it's dispatch which is usually 24-48 hours. Email us with your order number as soon as possible. If you wish to cancel your order after it has been dispatched, it will be treated as a return.
If you need to return a damaged or unsuitable item, please email us with your order number & post the items to 17 Barnfield Crescent, TN15 6SE. We accept returns for exchange or refund within 14 days of receipt. Customers are responsible for return costs on unsuitable items & they must be in their original condition; please obtain proof of posting.
If your order does not arrive within 10 days or is damaged upon arrival, please let us know (sending a photo of the damage if you can) & we will investigate. Alternatively, you can bring your items back to one of our events.
Payment & Privacy
We use Paypal to process secure transactions, which means that we do not receive your card/account details. You do not need a Paypal account to purchase. As long as you have a valid Credit or Debit card you can make payment using Paypal as a guest. We take privacy seriously & do not sell or give details to third parties.
We occasionally send emails with special offers & new products. You can opt in at the checkout & unsubscribe at any time. We carry card machines at events which accept all major credit & debit cards. Receipts can be sent to you but your details are not kept on file.