Items are packed securely and sent via Royal Mail or courier, depending on the order weight. Where possible, we dispatch within 48 hours of processing orders, however it can take a little longer if items need to be made. We normally process orders Tuesday - Saturday each week. Please ensure that there is someone at the shipping address as a signature may be required. If a parcel is returned with failed delivery attempts, the cost to dispatch again are the responsibility of the customer. Instructions to leave a parcel in a safe place are accepted but at the customers own risk.
(Sevenoaks & Tunbridge Wells)
Orders can be collected free of charge from our Sevenoaks and Tunbridge Wells collection points. We also offer free delivery in and around Sevenoaks on orders over £10. Deliveries will be attempted once and if there is no answer we can leave in your designated safe place or try a neighbour. If there is no alternative it will return to us where it can be collected. Visitors are welcome to our home for viewings or collections by appointment only, please contact us to arrange.
Most items are dispatched by 2-5 day courier or Royal Mail 2nd Class.
If you are in a hurry to receive your parcel please let us know and we will quote faster options.
Providing that the items you need are in stock we can rush your order to dispatch within 24 hours.
Due to popular demand, we now offer a service to the USA, Australia & Republic of Ireland on limited weights. If your order exceeds the weight or value in the grid below, pop us an email and we'll quote accordingly. If you would like a quote for a different country, please contact us.
We accept no responsibility for local taxes and/or customs charges.
We aim to keep postage costs to a minimum which means they may fluctuate as postal services make their own alterations.
Our UK prices are reflective of the current Royal Mail 2nd Class service plus packaging costs.
You can enter a different shipping address to your billing address at the checkout.
If they are different we will automatically assume that the item is a gift and will not pack any price or order information in your parcel.
If you would like to send your empty jars back for a discounted refill, please post/deliver them to 30 Swanzy Road, Sevenoaks, Kent TN14 5EE and purchase your discounted refill here.
If you are local you can bring them back in person to the same address or one of our events.
Our Candle Club Subscriptions use Paypal and can be cancelled & amended at any time. Orders are dispatched within 48 hours of receiving payment.
Please let us know if you have a suggestion for our Candle Club or would like anything specific in your next package.
Orders can be cancelled or changed at any time up until it's dispatch which is usually 24-48 hours. Email us with your order number as soon as possible. If you wish to cancel your order after it has been dispatched, it will be treated as a return.
If you need to return a damaged or unsuitable item, please email us with your order number and post the items to 30 Swanzy Road, Sevenoaks, Kent TN14 5EE. We accept returns for exchange or refund within 14 days of receipt. Buyers are responsible for return costs on unsuitable items and they must be in their original condition; please obtain proof of posting.
If your order does not arrive within 10 days or is damaged upon arrival, please let us know (sending a photo of the damage if you can) and we'll do what we can to investigate. Alternatively, you can bring your items back to one of our events.
We use Paypal to process secure transactions, which means that we do not receive your card/account details. You do not need a Paypal account to purchase, as long as you have a valid Credit or Debit card you can make payment using Paypal as a guest. We take privacy seriously and will do not sell or pass details to third parties.
We occasionally send emails with special offers and new products and you can opt in at the checkout but unsubscribe at any time. We carry card machines at events which accept all major credit & debit cards. Receipts can be sent to you but your details are not kept on file.
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